Passenger Guidelines

These guidelines are to keep you and those around you as safe as possible. If you have any questions concerning these guidelines, please contact the Pitt Area Transit office at 252-902-2010.

Seat Belts & Restraints


  • Seat Belts must be worn at all times.
  • Parents must provide proper child restraint devices for their children. Children who do not have the proper child restraint device will have transportation services denied.

Pickup Guidelines


  • Your pickup time may be one hour before your scheduled appointment time.
  • If you do not have a scheduled return trip pickup time, your wait time may be up to 45 minutes.
  • Passengers need to be aware that Pitt Area Transit operates a curb-to-curb transportation system. Drivers will not come to your door or cross over the threshold of a dwelling to bring passengers out to the van. Unless otherwise scheduled, passengers will be picked up at their place of residence for transportation services.
  • Passengers will be picked up after their appointments at the place they were dropped off. Passengers who have contacted the transit office that they are finished with their appointment must be at the drop-off point when the driver arrives. Drivers will wait five minutes for passengers at their pick-up point. Drivers will not go into medical facilities to look for passengers. Passengers who are not at their pick-up point will be left. Pitt Area Transit will not be responsible for returning for passengers who missed their transportation home.
  • Do not try to schedule appointments through your driver. You are responsible for calling Pitt Area Transit and scheduling your transportation.

Cancellations


Passengers who are unable to make their appointments need to contact Pitt Area Transit to cancel service no later than 1 hour before their scheduled pick up time. Any later cancellation will be considered a “No Show” and you will be responsible for the fare of a one-way trip.

Fare


Rural General Public passengers must have exact change at the time of boarding vehicle. Transit drivers do not carry cash and cannot make change. Anyone who does not have correct change upon first boarding vehicle will not be transported.

Fare Schedule


The following fares will apply to all Rural General Public (RGP) passengers that schedule transportation with Pitt Area Transit:
  • Round Trip (One stop only) - $10
  • Each additional stop - $1
For passengers riding with Pitt Area Transit through GREAT Bus Para-transit, each stop will be $2.

Restrictions On Items


  • No weapons of any kind, concealed or otherwise, are allowed on transit vehicles.
  • No open containers of food and/or drinks are allowed on transit vehicles.
  • The use of any tobacco products is prohibited on transit vehicles.
  • No open flames are allowed on transit vehicles.
  • Because of safety and liability issues, passengers must limit the number of shopping bags to what can fit directly under the seat and safely in the lap.
  • Passengers should not expect drivers to help them carry their bags on or off the vehicle (some consideration will go to those passengers who are wheelchair bound).

Conduct


  • Services will be denied to anyone under the influence of illegal drugs and/or alcohol.
  • No profanity or cursing among the passengers or to the transit driver.
  • No inappropriate display of affection or sexual activity to the driver or to other passengers.
  • No screaming, loud talking or music is allowed on vehicles.
  • No release of human waste on the vehicle. This includes spitting. (Those who have problems with incontinence must be properly clothed before leaving home and before reboarding vehicles.)
  • Passengers who behave in a threatening manner or verbally threaten other passengers or the transit drivers will have transportation services terminated immediately and will be reported to the local law enforcement agency. (This includes if a passenger is on the vehicle en-route to a destination.)
  • No horseplay on vehicles. Passengers are to remain seated after boarding until the vehicle comes to a complete stop.