Pitt County 9-1-1 Communications A division of Emergency Management 1717 W. 5th Street Greenville, NC 27834-1696 Telephone: 252-902-2600 Fax: 252-830-4611 Email: pitte911@pittcountync.gov Hours of Operation: 24 hours a day

Sam Tyson Manager

Mission and Responsibilities
History
Staff
About 9-1-1 Service
When to call 9-1-1
When NOT to Call 9-1-1
Center Pictures
Department Spotlight Video (31.3 MB)

Mission:
The mission for the staff of the Pitt County Communications Department is to promote and enhance the quality of life in Pitt County by professionally dispatching the emergency Rescue, Fire, and Law Enforcement resources 24 hours-a-day by serving as Pitt County's Public Safety Answering Point.

Responsibilities:
The Pitt County 9-1-1 Communications Center is the Public Safety Answering Point for all agencies in Pitt County. We answer all 9-1-1 calls inside of Pitt County 24 hours a day, seven days a week and dispatch or transfer to appropriate agencies.

We dispatch all Fire and Medical emergencies in Pitt County and transfer all Law Enforcement calls to the correct agency.

• Twenty One Fire Departments
• Eleven EMS(Emergency Medical Service) Departments
• Transfer to Twelve Law Enforcement Agencies
• One Quick Response Vehicle for EMS
• Two EastCare Helicopters

History:
The Pitt County 9-1-1 Center was established in September of 1988. In November of 1989 the 9-1-1 center implemented a Computer Aided Dispatch (CAD) system which has an on site database, and became an Enhanced 9-1-1 (E 9-1-1) center in December of 1991. An enhanced 9-1-1 center is equipped so that when a call is received the caller's phone number and address is displayed automatically through Automatic Numbering Indicator and Automatic Location Indicator. The 9-1-1 center implemented a Geographical Information System mapping program in 1994. It is maintained and updated regularly with the capability to locate an address and allow the telecommunicator to inform responders about the location of the address such as cross streets, nearest fire hydrant, and if the address is in a subdivision, etc. In March of 1997 the Pitt County 9-1-1 center was relocated to its current location and upgraded its equipment and added additional consoles. April of 1999 the citizens of Pitt County were provided a new service by implementing Emergency Medical Dispatch (EMD). EMD allows the telecommunicator to gather more information about the patient from the caller and allowing the telecommunicator to provide help to the patient until the ambulance arrives on scene. This is accomplished by utilizing a series of questions and instructions set forth by the National Academy of Emergency Dispatch in 33 different medical situations. Examples of EMD instructions are how to tell the caller how to perform CPR, initiate the Heimlich maneuver on a choking patient, and deliver a baby over the phone with step-by-step instructions.

Staff:
All telecommunicators must be Nationally and State certified to perform EMD. They also have to maintain a current CPR certification.

Our Staff Consists of:

• One Manager
• One Assistant Manager/Training Coordinator
• One Data Management Specialist
• Five Shift Leaders
• Ten Telecommunicators

About 9-1-1 Service:
9-1-1 SHOULD ONLY BE USED FOR EMERGENCIES!

9-1-1 is the three digit number to dial in emergency situations for Police, Fire, and Medical assistance. When you dial 9-1-1 your call is answered by a trained professional who takes your information and dispatches the correct Fire or Rescue department, or connects you with the appropriate Police agency. If you call 9-1-1 remain calm, speak clearly, and answer any question so they may better serve you. Make sure to tell the telecommunicator what the emergency is, the address of the emergency, and a phone number they can call you back if they need further information about the emergency. Do not hang up until the telecommunicator advises you to.

When someone dials 9-1-1 for an emergency, there will be two telecommunicators on the phone. One telecommunicator will ask questions while the other telecommunicator dispatches the appropriate Fire or EMS Department.

When To Call 9-1-1:
A call to 9-1-1 should always be a call for help, only use 9-1-1 for life threatening incidents to include:

• If someone is hurt.
• If you see someone doing something illegal.
• If you see someone hurting someone else.
• If you smell smoke or see fire.

When NOT To Call 9-1-1:

• To get information. Use the non-emergency number for the agency you wish to contact.
• If your lights go out. Contact your Utility Provider.
• NEVER call 9-1-1 as a joke.
• Do Not call 9-1-1 just to see if it works, IT DOES!

Calls to 9-1-1 from cellular phones and pay phones are FREE.