| 1. Did you intend to submit a complete application or did you purposefully stop? |
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| 2. Were you aware that your application was not submitted? (if you received an email then you had an application submitted so we are referring to those times you entered data and didn't complete the process) |
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| 3. How long was it taking you to fill out the online application? Could you give time started and time stopped? |
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| 4. What internet service provider did you use? (Examples: Earthlink, NetZero, AOL, Cox, MSN) |
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| 5. What connection speed did you use? (Examples: 33.6kbps Modem, 56kbps Modem, DSL, ISDN, Cable, T1) |
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| 6. Did you feel the instructions were sufficient? |
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| 7. Did you have any problems with the application? If so, what page were you on when you had problems? Could you provide specifics as to what data you were entering, etc? |
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