Pitt County Government

Management Information Systems (MIS), an internal services department, is responsible for directing the information and data integrity of the County and its departments and for all information service functions of the organization, including the communication networks (voice and data), application and development support, request services, email, equipment upgrades, copier administration, and integration of systems at the local and state level. The department defines strategic direction and aligns the business processes with the implementation of technology. MIS establishes and manages strategic relationships with local and state agencies to enhance the timely and quality delivery of service.

• GEOGRAPHIC INFORMATION SYSTEMS (GIS)
  Supports and promotes the use of GIS technology while serving the spatial information needs of Pitt County Government. Provides GIS support, training, technical assistance, software problem resolution, spatial data creation and management, geospatial analysis, map creation and date exchanges in a variety of formats. Writes, maintains, and supports GIS applications that enable and support other departments with maintaining or capturing data such as block addressing, parcel information, districting and E911 support.
  
  
• SUPPORT SERVICES
  
  Bridget Hill , Supervisor
  Pitt County Office Building
  1717 W. 5th Street
  Greenville, North Carolina 27834-1696
  252.902.3841 (Mail Room)
  252.902.3840 (Imaging Services)
  
  Support Services includes two divisions, Mail Services and the Imaging Services. Mail Services retrieves post office mail daily, provides inter-office metering, and provides courier service to county departments. The Print Shop provides county departments with a variety of print and imaging services. Examples include documents scanned to PDF or TIF, historical documents scanned for electronic archival, bound books, invitations, laminated posters, pads of forms, letterhead, business cards, brochures, flyers, and labels. Imaging Services also makes employee ID badges.

Hours
Mon-Fri: 8:00am-5:00pm

Leader Board

Department Goals And Objectives

MIS is committed to continuous improvement. We begin each fiscal year with reviewing client needs and identifying strategic technology and projects which will move the organization forward. The overarching objective for all projects is to improve efficiencies and effectiveness in County operations while enhancing the quality of service. To see our latest goals and objectives click the link below.

• Department Goals And Objectives (Summary)

Service Area Descriptions

MIS is organized into functional areas to better define staff's roles and responsibilities. This allows staff to develop core competencies and remain abreast of current trends. A primary value of our department is team work. Resources are allocated as business needs arise with staff partnering to get the job done. An overview of these service areas are included. Service Area Descriptions

Customer Service

An important measure of any service organization is client satisfaction. It is important to know from our clients things we are doing well and invariably areas requiring focus for improvements. MIS routinely conducts three types of assessments: annual review of service delivery, random bi-weekly review of service delivery and specific project and/or training related review. These are included below.

• Client Follow-Ups - MIS follows up with random clients that have entered a service request. This report shows the results of the most recent follow-up calls.
• Client Surveys - MIS follows up with affected clients after implementing new systems. This page has links to various surveys that have been conducted.

Statistical Measures

To ensure appropriate allocation of resources and optimization of service delivery, MIS consistently measures various resource utilization and our responsiveness. These measures help to justify allocation of expenditures and ensure the County is realizing the best return on its investment. The measures also assist in identifying problem areas which might need attention and ensure staff are responding in a timely and efficient manner. Several of the measures are available for your review.

• Number Of Service Requests Received and Completed in the Past Year - Breakdown by month of total service requests received and completed in the past year.
• Number Of Service Requests Per Classification - Breakdown of the types of requests received for the last two months.
• Number Of Service Requests Per Department - Breakdown of number of requests received from each department last month.
• Number Of Service Requests Per Service Area - Breakdown of number of requests completed by service area last month.
• Public Web Site Statistics for the Past Year - Summary of traffic on the County's public web site for the last year.
• Public Web Site (www.co.pitt.nc.us) detailed statistics - Detailed statistics on traffic on the County's public web site last month.
• Opis Web Site (opis.co.pitt.nc.us) detailed statistics - Detailed statistics on traffic on the OPIS web site last month (both internal and external).