Computer Aided Dispatch & Enhanced Center
In November of 1989 the 911 center implemented a Computer Aided Dispatch (CAD) system which has an on site database, and became an Enhanced 911 (E 911) center in December of 1991. An enhanced 911 center is equipped so that when a call is received the caller's phone number and address is displayed automatically through an Automatic Numbering Indicator and Automatic Location Indicator.
The 911 center implemented a Geographical Information System (GIS) mapping program in 1994. It is maintained and updated regularly with the capability to locate an address and allow the telecommunicator to inform responders about the location of the address such as cross streets, nearest fire hydrant, and if the address is in a subdivision, etc.
In March of 1997 the Pitt County 911 center was relocated to its current location and upgraded its equipment and added additional consoles.