Information for Child Care Providers

As you know, recent changes in the state Subsidized Child Care Assistance ("SCCA") program require all of us to learn some new ways to manage Child Care Centers and Family Child Care Homes.

We hope that the information below will help you to continue operating a successful child care program, and to work well with your kids, their families, and all of us at the Pitt County Child Care Program. If you have any questions or we can help you in any way, please contact me at 252-902-1164 or by email at

Kathy Parker
Child Care Supervisor
Day Care Photo from CDC
All child care providers who participate in the Subsidized Child Care Assistance program are required to enroll in an online system called NC FAST, which is an acronym for North Carolina Families Accessing Services through Technology. This new system will be used for several purposes, including keeping track of children's enrollment in child care programs, reporting providers' private pay rates, and paying providers through direct deposit.

Although NC FAST will not be put into use until February 2017, providers are being asked to do three things at their earliest opportunity: 1) obtain an NCID ("North Carolina Identification") user name and password at; 2) enroll their programs in NC FAST at the system's provider portal,; and 3) provide their direct deposit information. The state has made two videos available to help child care providers learn how to use NC FAST. There are also "job aids" (information summaries) that may help.

The videos below give an overall description of NC FAST, and describe how to enroll your program. Below the videos are links that will allow you to download the job aids. You might also find it helpful to click here to read A Short Guide to Enrolling Your Child Care Center or Family Care Home in the NC FAST System.

But here's the most important advice you can receive about avoiding problems with NC FAST: When you enroll your center or home, write down your user name and your password immediately, and keep them in a place where you can easily get them. Most of the problems that providers experience with the system result from forgotten user names and passwords.

Also, some providers may want to improve their general computer skills. A good place to start is the Computer Basics lesson at

Finally, if you are not already aware of them, new market rates took effect on October 1.

More information will be added to this page as we move closer to the implementation of NC FAST. Please remember that the staff of the Pitt County Child Care Program is always available to help you. We appreciate our providers, and we want to help you (and the children you care for) to be successful!