Emergency Utility Payment Assistance

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HAVING YOUR ELECTRICITY CUT OFF ISN'T EXACTLY LIKE BEING HOMELESS. BUT IT'S CLOSE.

Everyone knows that electricity and other utilities cost money. And a lot of people in Pitt County have money problems, thanks to the economic effects of the COVID-19 pandemic.

Your money might no longer stretch far enough to pay your utility bill.

When that happens, you should let your utility provider know. Most utilities can help by setting up payment plans. Many people can also get help through the Pitt County Department of Social Services, which pays utility bills through the Crisis Intervention Program and the Low Income Energy Assistance Program.

But now the Department of Social Services can offer some extra help to utility customers affected by the pandemic. Any tenant or homeowner may be eligible for Emergency Utility Payment Assistance if all 4 of these conditions are met:

  1. The tenant’s or homeowner’s utilities have been shut off or, if not yet shut off, payment of the utility customer’s monthly bill is at least two weeks overdue.
  2. The utility customer completes an application with the Pitt County Department of Social Services (“DSS”) by either completing this online application or contacting DSS at (252) 751-9900.
  3. All of the people in the tenant’s household had a total income from all sources of no more than a certain amount during the calendar month preceding the date of the application. This amount varies according to the number of people in the household. For example, a household of 2 people must have had a total income of $3,558 or less, and a household of 4 people must have had a total income during the previous calendar month of $4,446 or less.
  4. The customer’s inability to pay utility charges must have been caused, either directly or indirectly, by the economic effects of the COVID-19 pandemic. For example, this may include job loss; reduction in work; expenses related to COVID-19 illness or quarantine; interruption in the receipt of child support; or the inability to work due to the need to care for family members who were (or still are) ill, quarantined, or unable to attend school.

More information can be obtained by downloading the answers to Frequently Asked Questions. Don't let yourself stay in the dark when it comes to finding help.

Paid Utility Bills