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- Emergency Management
- Premise Alert Program
Premise Alert Program
FREQUENTLY ASKED QUESTIONS
WHAT IS THE PROGRAM ABOUT?
The Premise Alert Program (PAP) allows Pitt County residents (or families/caregivers) to provide essential information to 9-1-1 Communications, EMS and fire/police departments. Information that may be submitted include special needs, physical or mental impairments, and other special considerations such as fence gate code, door lock code, hidden house key, bedroom location assistance or secondary contact information to assist emergency personnel when responding to that individual’s residence or place of work.
WHO QUALIFIES AS A SPECIAL NEEDS PERSON?
“Disability” means an individual’s physical or mental impairment that substantially limits one or more of the major life activities: a record of such impairment: or when the individual is regarded as having such an impairment.
“Special Needs Individuals” means those individuals who have or are at increased risk for a chronic physical, developmental, behavioral, or emotional condition and who also require health and related services of a type or amount beyond that required by individuals generally.
"Accessibility concerns" if a patient/person has a chronic or acute condition that may render them unable to move then entry instructions may be obtained for use of emergency responders.
WILL I RECEIVE A NOTIFICATION WHEN EMERGENCY PERSONNEL RESPONDS?
No. The data stored in PAP is to assist responders with special considerations of Pitt County residents. Field personnel may wish to notify a contact person due to the nature of a specific circumstance, but generally notification to contacts of response will not occur unless it requires gaining access to the patient.
DOES PAP REPLACE THE EMERGENCY BRACELET PROGRAM?
No. The Emergency Bracelet Program is still in effect. Participants location information is entered into our PAP system confirming the Pitt County resident is a member of the Emergency Bracelet Program.
WHO RECEIVES THE INFORMATION AND WHERE IS IT STORED?
Pitt County Emergency Management receives the PAP request form and stores the data in the County’s Computer Aided Dispatch (CAD) database. The information will be retained for one year. 9-1-1 staff will contact the requester after one year to confirm the information is current. In the event of an emergency, dispatchers will notify responders of the special considerations on file for the physical address.
HOW WILL RESPONDERS BE NOTIFIED OF SPECIAL CONSIDERATIONS?
Responders may be notified by radio transmissions, computer messaging, cellular phones, etc.
HOW LONG DOES THE INFORMATION STAY IN THE SYSTEM?
Premise alerts will be retained for one year. 9-1-1 staff will review annually to confirm the information is accurate and still needed by 9-1-1 staff.
HOW DO I PARTICIPATE IN PAP?
Residents are encouraged to participate in PAP by completing the Premise Alert Request Form.
The form can be downloaded from the County website or received in person at PCEM located at 1717 West 5th Street, Greenville, N.C.
WHO DO I CONTACT IF I NEED ASSISTANCE?
Contact PCEM at 252-902-3950.
Jimmy Hodges, 9-1-1 Director
Todd Ausbon, 9-1-1 Operations Manager