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Posted on: August 9, 2022

Pitt County Among Top Five in 2022 Digital Counties Survey


August 9, 2022



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Pitt County Among Top Five in 2022 Digital Counties Survey

Pitt County places fourth in the County’s population category

contributed photo


PITT COUNTY, N.C. – Pitt County Manager Janis Gallagher announced during last night’s Board of Commissioners Meeting that Center for Digital Government (CDG) and the National Association of Counties (NACo) named Pitt County a top winner of the 20th annual Digital Counties Survey, placing fourth in the county’s population category.  The award was presented on July 21, 2022 at the NACo annual conference in Aurora, Colorado. 


Deputy County Manager / Chief Information Officer, Michael Taylor, accepted the award alongside Gallagher and Commissioner Chris Nunnally. 


The County improved upon last year’s recognition by one spot, which is also a rise of three positions in the last two years.  


“The Digital Counties award is distinct as it recognizes the variety of ways county departments use technology to improve access to services, making information readily available, and provisioning efficient and secure operations. This truly is a team achievement, including support from the Board of Commissioners,” says Michael Taylor.   


Digital Counties Survey, conducted by CDG and developed in partnership with NACo, recognizes best practices in technology, streamlining the delivery of government services, enhancement of cybersecurity, and the application of new technologies to county priorities among others. 

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The County continued its strong alignment of IT services in its leadership priorities.  New to this initiative was how Pitt County used a portion of its $35 million in American Rescue Plan funds to bolster fiber connectivity in rural areas.  The County used 


technology to enhance communication with residents, using a combination of in-person and virtual town hall meetings, social media, and an online survey to solicit community 

input on how the money should be allocated.  These sessions and survey results were part of the reason $8 million went to support broadband.  
“Cybersecurity was, of course, a priority for Pitt this past year as well, as it tends to be for essentially every jurisdiction in the country. Pitt County worked with its contracted business partners to develop a cyber incident response plan, as well as to participate in a statewide audit of 911 installations. The central IT shop in Pitt County also partnered with other county agencies, including the department of public health, to develop an analytics dashboard around health screening data, complete with graphic charts. Resultant performance measurement reports will now be published on the county website annually. Finally, retention of talent is an issue for Pitt County as it is for most government organizations, and Pitt used tech to care for its staff by enhancing its employee portal to include personalized health screening results, history and recommendations.” (


The Mission of Pitt County Government is to enhance the health, safety, and well-being of our community by advocating for and providing quality services in a friendly and cost-effective manner. Learn more: (2022, July 12).  Digital Counties 2022: 150,000-249,999 Population Category.  The 52 top jurisdictions in this year's Digital Counties Survey from the Center for Digital Government are using new strategies for cybersecurity, workforce and digital services to move toward the future.

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