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CORONAVIRUS (COVID-19) SPECIAL INFORMATION
ALL clients will be served, however for your safety we are strongly encouraging that you:
FOOD AND NUTRITION AND MEDICAID SERVICES: Online and phone methods to apply for benefits include:
ENERGY PROGRAMS / SERVICES: Crisis programs such as help with your energy bill can be done by calling 252-902-1110 to request an application be mailed to you for signature
CHILD SUPPORT: Child Support options available in lieu of coming to the office include:
Manage your child support case without visiting the office
During this time, the Child Support Services Program is encouraging case participants to join with us in taking steps to reduce the need for visits to the local Child Support Enforcement offices. The eChild Support Portal provides alternatives to handle common activities such as obtaining the status of your case and payment information. The portal allows you to make child support payments online, update demographic information and send an email to your case worker. You can also discuss by email any concerns you have about recent enforcement or delinquency communication you have received. Click here to login to eChild Support and/or register to use the site.
If you need to return documents to your local office, please click here to search for your local Child Support Enforcement office address and return your forms by mail. If you are scheduled for a court hearing related to your child support case, please check with the local court where the hearing is scheduled. Click here to use our Clerk of Court search tool.
Our customer service center remains available to assist you Monday-Friday from 7:30am – 5:30pm at 1-800-992-9457.
CHILD CARE: Completing initial applications and redeterminations by mail, phone, email, fax, etc. is acceptable during this time of emergency.
PANDEMIC ELECTRONIC BENEFIT TRANSFER (P-EBT) PROGRAM
OTHER FINANCIAL SERVICES: