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Social Services

Posted on: July 6, 2021

Need Assistance with NC Medicaid Managed Care?

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Need Assistance with NC Medicaid Managed Care?

Beneficiaries have several resources to help answer questions about their transition to NC Medicaid Managed Care. 

Those who want a reminder of which health plan they are enrolled in should call the Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). Questions about benefits and coverage can be answered by calling their health plan at the number listed in the welcome packet or on the What Beneficiaries Need to Know on Day One fact sheet. Questions regarding arrangements for Medical Transportation should be directed to the beneficiary’s health plan. 

For other questions, beneficiaries can call the NC Medicaid Contact Center at 888-245-0179 or visit the “Beneficiaries” section of the Medicaid website.

Additionally, for issues that cannot be resolved with their health plans, beneficiaries can contact the NC Medicaid Ombudsman at 877-201-3750.

More information on Medicaid Managed Care can be found on the NC Medicaid website at  medicaid.ncdhhs.gov/transformation

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