Service Performance

data

Monitoring Service Requests and Response

To support effective service delivery and responsible use of resources, Management Information Systems (MIS) tracks service activity and response times. These performance measures help guide resource planning, evaluate return on investment, and identify areas that may need attention. The data also helps confirm that requests are handled in a timely and efficient manner. Selected measures are available for review below.

Service Requests Received and Completed  Review monthly totals showing the number of service requests received and completed over the past year.
Service Requests by Classification Explore the breakdown of service request types received
during the last two months.
Service Requests by DepartmentView the summary of service requests submitted by each department
during the last two months.
Service Requests by Service AreaReview the service requests completed by service areas
during the last two months.