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Management Information Systems
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Driving Operational Excellence
Discover how MIS powers operational performance in service delivery. Click to view service performance leaderboard data.
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Enhancing Pitt County Services
Focused on improving the County’s efficiency, effectiveness, and service quality through technology. Click to learn about MIS’s strategic plan.
Contact Us
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Office Hours Monday – Friday, 8:00 a.m. – 5:00 p.m.
Location 1717 W 5th Street, Greenville, NC 27834
Phone 252-902-3800 | Fax 252-830-1696
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Technology That Powers Pitt County’s Mission to Serve
The Management Information Systems (MIS) team supports County operations by managing enterprise applications, mission-critical systems, communication networks, software, and technical support. This work helps protect data integrity and ensures reliable technology services across departments.
- Data Accessibility: Provide expanded access to data and services for staff and the public through secure access and self-service tools.
- Responsive & Resilient Infrastructure: Develop enhanced methods, plans, procedures, and architectures that support critical systems.
- Security: Implement strategies minimizing exposure and impacts of potential security threats.
- Service Delivery: Ensure appropriate allocation of resources that support County staff in the effective use of technology.
Standards That Shape MIS Technology Decisions
Focusing on improving efficiency, effectiveness, and service quality, services are organized into functional areas to clarify roles, build staff expertise, and stay current with technology trends. Teamwork guides how resources are assigned, with staff collaborating as needs arise. Client satisfaction remains a key measure of success, with feedback gathered through annual service reviews, random evaluations, and reviews tied to specific projects or training activities.
Enterprise Value Focus
Aim to provide maximum long-term benefits to the enterprise as a whole, while optimizing total costs of ownership and risks.Fit for Purpose
Maintain capability levels and create solutions that are fit for purpose without over-engineering them. Maintain capability levels and create solutions that are fit for purpose without overengineering them.Simplicity
Choose the simplest solutions and aim to reduce the operational complexity of the enterprise.Reuse > Buy > Build
Maximize reuse of existing assets. If we cannot reuse, we procure externally. As a last resort, we build custom solutions.Controlled Technology Use
Limit the variety of the technology platforms we use.Security and Compliance
Manage security enterprise-wide in compliance with our security policies.Continuous Improvement
MIS is committed to continuous improvement.
Turning Business Needs Into Smart Technology Solutions
Rick Owens: Deputy CIO, Business Systems and Services
Business Systems and Services works with county departments to connect business needs with practical technology solutions. The team helps departments plan projects, improve processes, and use data to make informed decisions.
This division supports modernization efforts by managing enterprise systems, coordinating projects, and providing shared business services. Through clear accountability and ongoing improvement, the team helps departments work more efficiently and deliver reliable services to the community.
Business Relations and Project Administration
Business Relations and Project Administration serves as the main entry point for MIS projects and service requests. The team helps departments communicate needs clearly and works to align requests with county goals and available resources.
The team oversees project coordination, tracks progress and risks, and monitors service commitments to support dependable service delivery. Business Relations also provides Level One IT Support through the MIS Service Desk, supports county-owned mobile devices, and manages laptop, iPad, and projector checkout services.
Business Systems
Business Systems partners with county departments to understand daily operations and identify opportunities for improvement. The team helps expand access to data and provides technology solutions that support informed decision-making.
Services include business analysis, solution planning, and support for enterprise systems. The team also manages key data resources, including geospatial data, to help ensure information is accurate, consistent, and available to support operations, public safety, and accountability.
Business Services
Business Services provides shared support services for county departments. This includes document scanning and digitization, printed materials, mail distribution, courier services, and copier management.
The team also supports the preservation of historical records and helps departments manage documents efficiently and consistently across county operations.
Keeping County Systems Secure and Reliable
Brad Black: Deputy CIO, Technical Operations and Security
Technical Operations and Security delivers secure and dependable technology services that support county departments and public services. The division focuses on keeping systems stable while making improvements to meet changing needs.
The team supports disaster recovery and business continuity planning to help reduce service disruptions and keep essential services available during unexpected events.
Infrastructure
Infrastructure designs, maintains, and secures the county’s network and server systems. The team ensures staff and residents can reliably access systems used for daily work and public services.
Responsibilities include managing server environments, user access systems, enterprise email, and network services. The team also plans for future growth to support long-term service needs.
Operations
Operations supports the day-to-day reliability of the county’s technology systems. The team manages data backups and recovery for systems and databases to support continuity and disaster recovery planning.
Operations also supports system connections with county departments, state agencies, and external partners. Services include print management, phone system support, internet connectivity, fiber infrastructure, and Wi-Fi networks.
IT Security Management
IT Security Management helps protect county systems and information by identifying risks and monitoring security threats. The team sets security standards, conducts risk reviews, and coordinates responses to security incidents.
Through training and guidance, the team helps departments use technology securely in daily work. This support helps maintain reliable services, protect information, and strengthen public trust.
Workstation Support
Workstation Support helps staff stay productive by providing dependable computer and office technology support. The team installs and maintains hardware, operating systems, and standard software, and responds to issues to reduce downtime.
The team also manages Remote Desktop Access to support secure remote work for approved users while maintaining performance and security standards.
Digital Counties Survey Awards
The department is dedicated to collaboration and excellent service and has been nationally recognized several times for its strong technology practices. Each year, the Digital Counties Survey, conducted by the Center for Digital Government and the National Association of Counties, highlights the best technology practices in U.S. counties. This includes efforts to improve government services, foster innovation, enhance cybersecurity, and more. Pitt County is proud to have earned this recognition for its commitment to excellence.
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