Telecommunicators Week

Pitt County Recognizes National Public Safety Telecommunicators Week 2018

April 8-14 is National Public Safety Telecommunicators Week

County to unveil Backup 911 Center in event aimed at honoring Telecommunicators

National Public Safety Telecommunicators Week this year is scheduled for April 8-14, 2018. This year marks the 50th anniversary of the first ever 911 call made in the nation, as well as coinciding with the 30th Anniversary of the establishment of 911 Service in Pitt County. To mark these significant events, on Monday, April 9, 2018 at 2:00pm, Pitt County Emergency Management (PCEM) held a special media event to publicly unveil the County’s recently completed Backup 911 Center.

To honor the individuals of our community who serve in the vital role of telecommunicator, PCEM extended an open invitation to representatives from ALL agencies within Pitt County who actively dispatch, to join us in using this unveiling as an opportunity to shine a light on these dedicated “first” first responders. By standing together, this event showcased to the public the inter-agency cooperation and support practiced among the many agencies who work together to provide seamless coverage over a wide area diverse in population densities.

The Pitt County Backup 911 Center implementation began in November 2016, and provides residents with a contingency in the event of immediate threat or damage to the main 911 Center. The current Backup Center was completed in early 2018, and has 100% of the same functionality and capacity as the Main Center. Pitt County 911 routinely receives more than 100,000 calls per year, and serves as the Public Safety Answering Point (PSAP) for Pitt County, with nearly 140,000 administrative and 911 calls answered in 2017 alone.

In addition to the Backup 911 Center event, Telecommunicators will continually be honored during the entire week through several other County efforts. These include special graphics on the County website and social media pages, informative posts on the PCEM Facebook page, and 6’ wide vinyl banners set out on display at various County properties.


911 Center Ribbon Cutting