Telecommunicators Week

Pitt County Recognizes National Public Safety Telecommunicators Week 2019

National Public Safety Telecommunicators Week for 2019 is scheduled during the week of April 14-20. To honor those “First, first responders” of our community, Pitt County Emergency Management (PCEM) will host a special PSA Premiere & Luncheon event. The luncheon will be held on Monday, April 15, 2019 at 11:30am in the Emergency Operations Center (EOC), located in the basement of the Pitt County Administrative Offices at 1717 West 5th Street in Greenville. Representatives from all telecommunicator and first response agencies within Pitt County have been invited. Members of the media are also encouraged to attend, as this will provide an opportunity for one on one discussion with telecommunicators, on the critical role they serve in the chain of communication during emergencies.

The PSA premiered at the luncheon will be a followup to the award winning Anatomy of a 911 Call PSA that was premiered during the 2018 Telecommunicators Week. Whereas the first PSA showcased the real-time emergency medical response to a 911 call, this year’s followup will feature the firefighting efforts that are dispatched during a fire-related call.

Presenting the actions behind a fire related dispatch comes with the recent Emergency Fire Dispatcher (EFD) certification attained by Pitt County 911 Communications. Administered through the International Academies of Emergency Dispatch (IAED), the EFD brings the science of structured call processing to the fire-rescue field. With Pitt County’s completion of this course in February 2019, telecommunicators are now offering a more standardized protocol for the dispatch of fire related emergencies. This creates a more targeted response that allows telecommunicators to send the correct resources needed, and provide additional life-saving instructions over the phone to callers.

Pitt County 911 routinely receives more than 100,000 calls per year, and serves as the Public Safety Answering Point (PSAP) for Pitt County, with nearly 160,000 administrative and 911 calls answered in 2018. In addition to the PSA Premiere and Luncheon, telecommunicators will continually be honored during the entire week through several other County efforts. These include special graphics on the County website and social media pages, informative posts on the PCEM Facebook page, and 6’ wide vinyl banners set out on display at various County properties.