911 Communications

911 Communications is a division of Pitt County Emergency Management and serves as Pitt County’s only Public Safety Answering Point (PSAP). The Center receives emergency response calls for all municipal and unincorporated areas of Pitt County 24 hours a day. 

Mission 

The mission of the Pitt County 911 Communications Center is to promote and enhance the quality of life in Pitt County by professionally dispatching the emergency Rescue, Fire, and Law Enforcement resources 24 hours-a-day by serving as Pitt County's Public Safety Answering Point (PSAP).

Responsibilities

The Pitt County 911 Communications Center is tasked with answering and processing all 911 calls placed in Pitt County and dispatching appropriate agencies to the reported emergencies. The agencies that Pitt County Dispatches are:

  • Twenty-one (21) County Fire Departments
  • Eleven (11) County EMS Units
  • Two (2) County Quick Response Vehicles (QRV)
  • Six (6) Greenville Fire/Rescue Stations to include nine (9) EMS Units, eight (8) Fire Units, & multiple QRV’s

Staff 

Telecommunicators are Nationally and State certified to perform Emergency Medical Dispatch (EMD), and nationally certified to perform Emergency Fire Dispatch (EFD) . All 911 staff maintain a current CPR certification. The 911 Staff consists of

  • The Deputy EM Director/911 Director
  • The 911 Operations Manager
  • 911 Technology Specialist
  • 911 Quality Assurance Coordinator 
  • Four (4) Shift Supervisors
  • Sixteen (16) Telecommunicators


Emergency Dispatch

Emergency Dispatch Seals

EMD and EFD are protocols provided through the National Academy of Emergency Dispatch. These protocols are a international standard provided by emergency communications centers worldwide. Protocols are researched and revised annually to keep service at a high level for all who require service from emergency services.

Emergency Fire Dispatch: In April of 2019, almost exactly 20 years after Emergency Medical Dispatch was implemented, the Pitt County 911 Center implemented Emergency Fire Dispatch (EFD). EFD allows the telecommunicator to gather more information about a fire call and be more consistent with information gathering. Telecommunicators are able to give lifesaving instructions such as, how to exit a burning building, or how to shelter in place. Pitt County 911 strives to give the best service possible to all citizens.

Emergency Medical Dispatch: April of 1999, the citizens of Pitt County were provided a new service by implementing Emergency Medical Dispatch (EMD).  EMD allows the telecommunicator to gather more information about the patient from the caller and allows the telecommunicator to provide help to the patient until the ambulance arrives on scene.  This is accomplished by utilizing a series of questions and instructions set forth by the National Academy of Emergency Dispatch in thirty-three (33) different medical situations.

Click on the videos below to view the "ANATOMY OF A 911 CALL" for both Fire and Medical Dispatch: