911 Communications

The 911 Communications Center is a division of Pitt County Emergency Management and serves as Pitt County’s Public Safety Answering Point (PSAP).   The Center receives emergency response calls for all municipal and unincorporated areas of Pitt County 24 hours a day. 

Mission


The mission of the Pitt County 911 Communications Center is to promote and enhance the quality of life in Pitt County by professionally dispatching the emergency Rescue, Fire, and Law Enforcement resources 24 hours-a-day by serving as Pitt County's Public Safety Answering Point (PSAP).

Responsibilities 


The Pitt County 911 Communications Center is tasked with answering and processing all 911 calls placed in Pitt County and dispatching appropriate agencies to the reported emergencies. The agencies that Pitt County Dispatches are :

  • Twenty-one (21) County Fire Departments
  • Ten (10) County EMS Stations 
  • One (1) County Quick Response Vehicle (QRV)/Paramedic Supervisor 
  • Six (6) Greenville Fire/Rescue Stations to include eight (8) EMS Units, eight (8) Fire Units, & multiple QRV’s

Staff


Telecommunicators are Nationally and State certified to perform Emergency Medical Dispatch (EMD) .  Staff maintain a current CPR certification. Staff consists of

  • The Deputy EM Director/911 Manager
  • The 911 Operations Manager
  • Two (2) Communications Supervisors
  • Four (4) Shift Leaders
  • Sixteen (16) Telecommunicators

Emergency Medical Dispatch


In April of 1999, the citizens of Pitt County were provided a new service by implementing Emergency Medical Dispatch (EMD).  EMD allows the telecommunicator to gather more information about the patient from the caller and allows the telecommunicator to provide help to the patient until the ambulance arrives on scene.  This is accomplished by utilizing a series of questions and instructions set forth by the National Academy of Emergency Dispatch in thirty-three (33) different medical situations.

Examples of EMD instructions are how to:

  • Deliver a baby by giving step-by-step instructions to the caller
  • Initiate the Heimlich maneuver on a choking patient
  • Instruct the caller how to perform CPR

CLICK TO VIEW "ANATOMY OF A 911 CALL"

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