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Emergency 911 Communications
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Office Hours 24/7
Location 1717 W 5th Street, Greenville, NC 27834
Phone 252-902-2602 | Emergency 911
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Answering the Call When You Need Help
The 911 Communications Center operates 24 hours a day and is Pitt County’s only Public Safety Answering Point (PSAP). When someone calls 911 for a police, fire, or medical emergency, trained emergency communications staff collect important details and quickly send the right responders. The center is part of Emergency Management and handles calls from all cities and unincorporated areas.
The Communications Center coordinates and dispatches emergency response for the following teams:
- 21 county fire departments
- 11 county emergency medical services (EMS) units
- 2 county Quick Response Vehicles (QRVs)
- 6 Greenville Fire/Rescue stations, including fire units, EMS units, and QRVs
Training and Standards That Support Emergency Response
911 telecommunicators maintain national and state certification in Emergency Medical Dispatch (EMD) and national certification in Emergency Fire Dispatch (EFD). All staff also keep current CPR certification.
Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) protocols are provided through the National Academy of Emergency Dispatch.
Emergency communications centers around the world use these recognized standards. The protocols are reviewed and updated each year to support consistent and reliable service.
- Emergency Fire Dispatch (EFD):
Implemented in April 2019, EFD helps telecommunicators collect important fire-related information and provide clear instructions. This may include guidance on leaving a building safely or staying in place until responders arrive. - Emergency Medical Dispatch (EMD):
Introduced in April 1999, EMD helps telecommunicators assess medical emergencies by asking structured questions. Callers may receive step-by-step instructions to help care for someone until emergency medical services arrive.
911 and Emergency Communications Resources
- 9-1-1 for Kids
Offers kid-friendly tools and lessons to help children learn when and how to call 9-1-1. - E9-1-1 Institute
Provides research and education on 9-1-1 policy and emergency communications. - Federal Communications Commission – 9-1-1 & E9-1-1 Services
Oversees national rules and coordination for 9-1-1 access and communications networks. - National 911 Program (911.gov)
Provides national leadership, guidance, and resources to strengthen 9-1-1 services. - National Emergency Number Association (NENA)
Sets standards and best practices for 9-1-1 systems across the country. - North Carolina 911 Board
Manages funding, standards, and support for 9-1-1 services statewide. - North Carolina Community College System – Emergency Dispatch Training
Offers education and workforce training for emergency communications professionals. - North Carolina Justice Academy – Telecommunicator Certification
Provides training and certification standards for public safety telecommunicators.
This list is provided for informational and convenience purposes only. It may not represent a complete directory of organizations, and inclusion does not imply endorsement, recommendation, or partnership by the County. While we strive to keep this information as up-to-date as possible, we encourage you to contact organizations directly for questions and for the most current details.