Passenger Guidelines

passanger

Ride Smart: Guidelines for a Safe & Reliable Trip

Review these carefully before scheduling your trip. To make every ride safe, comfortable, and dependable, PATS has established the following rider guidelines. Transportation may be denied and/or discontinued for any passenger who violates these conduct guidelines.

  1. Pickup & Service Guidelines
  2. Passenger Conduct
  3. Restrictions on Items
  4. Cancellations and No-Show Policy

What to Know About Pickup Times and Service

Pickup may occur up to one hour before your scheduled appointment time to help ensure on-time arrival. If you do not have a scheduled return pickup, wait times may be up to 45 minutes.

  • Pitt Area Transit System provides curb-to-curb service only. Drivers will not come to your door or enter homes or facilities.
  • Passengers are picked up at their residence and returned from the original drop-off location unless other arrangements are made.
  • If you notify the office that your appointment is complete, you must be ready when the driver arrives.
  • Drivers will wait up to five minutes at the pickup location and will not enter medical facilities to locate passengers.
  • Passengers not present at the pickup point may be left behind, and PATS will not return for missed trips.
  • Appointments cannot be scheduled through drivers. Riders must contact the PATS office directly to arrange transportation.