Frequently Asked Questions

Note: If you have an existing active permit you would like to see information on and use our new portal with please contact the respective department with your email address, name, and project or permit number. Staff will confirm and associate contacts to active records per request that were migrated during our move to this new permitting system.

1. On the Pitt County Permitting Portal homepage click “Login or Register” at the top right corner
   a. Delete any emails that may have auto populated in the email address box.
2. Click the “Create An Account” box at the bottom of the page. Fill in the requested information and create a password. Be sure to follow the password requirements.
3. Once all the fields have been completed, click the sign up button. An email will be sent to your inbox with a verification code. Enter the code and then hit verify.
4. Complete the required fields for the registration process. Then click submit. You have now successfully created a login.

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Some of our contact information is listed below if you need assistance with our portal or to be added as a contact to existing active records.

Permitting & Inspections

• Call 252-902-3150
• Email PittPermitting@pittcountync.gov

Environmental Health

• Call 252-902-3200
• Email pitt.envhealth@pittcountync.gov

Planning & Development

• Call 252-902-3250

Fire Marshal

• Call 252-902-3950

1. From the main page, choose the “Login or Register” link at the top right.
2. If you use one of the 4 most used email platforms, choose the corresponding link. Otherwise, enter your email in the address field and choose next.
3. Once doing so, you can choose to enter your password or have a passcode emailed to you.
4. After entering your password click verify and your welcome page will load.

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Adding a Location When Applying

1. Click the plus mark under ‘Add Location’. Do not add enter suffix, directional or unit number.
2. Type in the street number and the street name only.
3. Find the address from the available results and click add.
4. The selected address will then be added to the permit application.

Adding Attachments When Applying

1. Upon arriving at the attachments page of the application, an area for attachments is present with a drop-down option showing document names to choose from. From the drop down, select the document you will be attaching.
2. Click the plus mark under “Add Attachment”. The system will direct you to your computer files.
3. Choose the appropriate files as needed.
4. Files with the same name cannot be uploaded more than once. When all files are attached, select “Next” at the bottom right corner of the page.

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Once you have logged into your account, click “Search” in the navigation menu.

1. Search by entering the permit number or address.
2. Click the permit number to open. Under “Available Actions” select the needed inspection and click “Request” beside that inspection.
3. Complete required information and any other comments if needed then click “Submit”.

Please Note: Inspection requests do not include time slots. All inspections must be ready at the start of business on the requested inspection day.

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1. From the Pitt County Permitting Portal, select "Pay Invoice."
2. Scroll down and select "View My Invoices." You can verify the invoices you wish to pay by case number and address. Multiple invoices can be selected. Once selected click add to cart to proceed to check out.
3. Select the payment method. You will be prompted to enter your credit card information. Follow the prompts to complete your payment.

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1. Once logged into the Pitt County Permitting Portal, navigate to the desired record.
2. Click the Fees tab on the record or My Invoices from the Dashboard
3. Click Add to Cart to add the invoice to the electronic shopping cart
4. Once done adding to cart choose Pay Now at the top to make a payment.

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Customers can submit electronic plans through Civic Access for the jurisdiction to review. Once submitted, and the jurisdiction has reviewed the plans, the customer may receive an email or need to log into Civic Access to review failed or approved reviews. To view review results that need attention:

1. Click Dashboard in the menu.
2. Click the Attention card in the desired section. Civic Access displays a list of the cases that need attention, listed by module.
3. Click the Review Not Approved link under the State column

The application displays the type of review, the status, received, due, and completed dates. If there are corrections or comments from reviewers, Civic Access displays a dropdown arrow next to each review.

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1. Click the arrow to read the corrections or comments.
2. Click Respond to reply to the correction, if configured.
3. Click Update Responses if finished responding

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1. Once logged into the Pitt County Permitting portal, click “Dashboard” on the navigation bar. From your dashboard, select “View My Permits”.
2. Select the permit number you want to verify. This will open your permit main screen. From this screen, you will see your progress wheel and workflow window.
3. If your permit is in an active review, you will see a “Review” tab above the workflow window.
4. Click the review tab to read any reviewer’s comments and note items that may be required for resubmittal.

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1. From the Pitt County Permitting Portal Home Screen, click on "Todays Inspections."
2. Enter your permit number or project address in the search bar. Do not enter the suffix, directional or unit number.
3. Once your search populates, you’ll be able to see your inspector’s name and phone number. To see upcoming inspections, manually select the date from the calendar, and your results will populate.

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1. From your Pitt County Permitting Portal, click “Search” on the navigation bar.
2. Enter the permit number and make sure “Exact Phrase” is selected and then click “Search”.
3. Select the highlighted permit number to open.
4. Click on “Inspections” tab. From the inspections list locate the inspection you wish to cancel and select cancel inspection.
5. If your inspection is not in the requested status and is now scheduled, please call 252-902-3150 to cancel.

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1. From your Pitt County Permitting Portal, click “File a Complaint” on the top navigation bar.
2. Select a highlighted category or choose “Having an issue? Create a New Request”
3. Select a request/complaint type (for Building Code Enforcement must be logged in)
4. Provide location info and details about the violation.
5. If you wish to remain anonymous do not login or supply contact info. Note: no anonymous submission available for building code enforcement.

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